FAQ
Quick answers to your frequently asked questions.
Orders
Everything you need to know before validating your project.
How to place an order?
How to place an order?
You can contact me via the website form, Instagram, or email, explaining your project, wedding date, and needs (stationery, signage, rentals, etc.). I will get back to you with a customized proposal and quote.
What budget are you working from?
What budget are you working from?
It all depends on the type of project (custom, semi-custom, DIY) and the number of pieces. Tell me what you need and I'll prepare a detailed, transparent quote for you.
How does the payment process work?
How does the payment process work?
A deposit is required to reserve your place in the schedule and begin the creation process. The balance is due before shipping or collection from the workshop.
Can I modify my order mid-process?
Can I modify my order mid-process?
Until production begins, some adjustments are possible (text, minor corrections). Once printing or cutting has started, changes are no longer possible.
Customization and bespoke services
Create a world that truly reflects you.
Customization & Made-to-Measure
Customization & Made-to-Measure
Custom-made is designed from scratch for you. Semi-custom starts with an existing design that I adapt (colors, text, a few details). DIY allows you to purchase custom files or elements that you assemble yourself.
How far can we go in personalizing?
How far can we go in personalizing?
Colors, typography, formats, materials, finishes… everything can be adjusted to fit your brand. Together, we define a coherent artistic direction from the outset.
Can you create a wedding logo or monogram?
Can you create a wedding logo or monogram?
Yes, I can design a monogram or graphic symbol that can be found on your stationery, signage, and certain decorative elements.
I'm not sure about my universe, can you help me?
I'm not sure about my universe, can you help me?
Of course. I will guide you in choosing the colours, materials and overall style based on your desires, your inspirations and your reception venue.
Delivery times and delivery
To be on time on the big day.
What are the creation times?
What are the creation times?
For custom-made items, allow an average of 3 to 8 weeks depending on the complexity and the time of year. For semi-custom and DIY items, the lead times are shorter. It's best to contact me as soon as your date is set.
For more information, see the delivery times and shipping page.
When to order wedding stationery?
When to order wedding stationery?
Ideally, 6 to 8 months before the wedding for the invitations, and 2 to 3 months before for the signage and decorative elements.
Where do you ship to?
Where do you ship to?
I ship throughout France and to several European countries (excluding rental items). Creations are carefully packaged to withstand shipping. Deliveries are made via Colissimo, Mondial Relay, or UPS.
For more information, see the delivery times and shipping page.
What should I do if my package arrives damaged?
What should I do if my package arrives damaged?
Contact me quickly with photos of the package and its contents. We will work together to find the best solution.
For more information, see the delivery times and shipping page.
Workshop rental and collection
For walls, panels and large rooms.
What products are available for rent?
What products are available for rent?
I offer walls, panels, decorative structures, and some items like disco balls for rent. These pieces can be customized in certain areas (text, colors, graphic elements).
Do you offer delivery or on-site installation?
Do you offer delivery or on-site installation?
Delivery and installation are not included by default. Depending on the project and location, we can develop a customized solution or work with your wedding planner.
How does the removal of rented items work?
How does the removal of rented items work?
The rental products are to be collected directly from the workshop, near Aix-en-Provence in Saint Maximin la Sainte Baume, on a date agreed upon before the event.
Is a deposit required?
Is a deposit required?
Yes, a deposit is required for rental items. It is refunded after the equipment is returned, provided everything is in good condition.